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Hassle Free Returns

If you're not 100% totally satisfied with our service and or products, you can simply return the unused item with the packaging intact within 14 days of receipt and we'll be happy to provide you with a refund. We offer this extensive guarantee because your satisfaction is important to us.
Returns may be mailed to:
 
Charlie Crow Party Shop Supplies Ltd
B4 St Modwen Trade Park Fenton
off Dewsbury Road
Fenton
Stoke on Trent
ST4 2TE
 
Please tell us why you are returning the items - this ensures that we can improve our service and costumes in the future. Always ask for a proof of posting certificate. This will ensure that you will receive a full refund even if your goods are mislaid in the post. Please allow up to 21 days for postal returns to be processed. This does not affect your statutory rights as a consumer.

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